Return Policy

Return Policy

At Lupinga, we want you to shop with confidence. That’s why we offer a 30-day return policy to ensure you’re satisfied with every purchase. If an item isn’t quite right, simply return it within 30 days of delivery for a refund or exchange. Please, note that we do not accept returns after the returns period has lapsed.

Reasons for Return

• Item stopped working after first use
• Item was broken or defective when delivered
• Incorrect item delivery
• Expired Item
• Missing Item
• Damaged Packaging
• Fake item
• Wrong specifications

Please ensure items are unused in their original condition and packaging. 

Items that cannot be returned

• Items with damage(s) caused by user
• Customized items
• Items on Sales

Return Process

Contact us to inform us about the need for return. If return is needed, the item should be packaged as received and shipped to the address provided.

No other item should be shipped alongside and product responsibility is on you until it is delivered to us. Product should not be more defective than the complaint lodged.

Refund Process

All items are inspected on return to verify the return reasons provided. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. If you requested for an exchange, your new product will be sent for delivery within 7 days.

If your return request is not approved, you shall not receive any refund of the purchase price or the delivery fees, and the items will be sent back to you. You will be expected to pay for a second delivery to get your item back.

Contact our support team for any assistance!